Top Solutions to Resolve QuickBooks Email Not Working Issue

Although QuickBooks is top-notch accounting software & is quite easy to use, QuickBooks occasionally encounters errors, including the QuickBooks email not working issue. When this error occurs, users are unable to send or receive emails from within the software. This can be frustrating, as email is an important part of many business processes. 

The good news is that there are a few things you can do to fix the QuickBooks email not working issue. We will outline all the best methods to fix the QuickBooks Email not working issue here. So, let’s dive into the article. 

What Provokes the QuickBooks Email Not Working Issue?

To resolve any error,  you need to know the reason behind the occurrence of the error. 

• This error occurs when QuickBooks installation has some issue. 
• Damaged MapI32.dll file. 
• When you try to install the Outlook app on your windows, it faces an error. 
• If your QBs application is working as an administrator account.
• Wrong settings of the client’s email. 
• When you send the emails, the outlook app runs in the background.  

How to Find the QuickBooks Email Not Working Error?

Following are indications of the error through which you can find this error easily. 

• Your QuickBooks app and the outlook application might become greyed out. 
• Your outlook app and QB desktop crashes regularly and opens again automatically. 
• The display of your QuickBooks is not responsive, QuickBooks not sending it changes in white all over the screen. 
• The outlook application reconnects again and again but doesn’t work properly. 
• QuickBooks won’t send emails.
• When you send an email to your clients, it returns back to your mailbox.  

Read More : How to fix QuickBooks Login Error Code 9999- A Complete Guide

How to Resolve the QuickBooks Email Not Working Error? 

In case QuickBooks is unable to send your emails through QBs outlook, then you need to follow the below-listed resolving methods to fix the QuickBooks Email Not working Issues.  

Solution 1- Check and Rectify MAPI32.dll File Error

The main reason behind this error is the damaged MapI32.dll file. To fix this issue, you need to follow the steps that are listed below. 

• First, make sure that Outlook is closed while you’re fixing this error.
• Go to the following location in your system: C:\Program Files\Common Files\MSMAPI\1033 (for QuickBooks 2016 and older versions) or C:\Program Files (x86)\Common Files\Microsoft Shared\MSMAPI\1033 (for QuickBooks 2017 and newer versions).
• Find the MAPI32.dll file and rename it to MAPI32OLD.dll.
• Copy the MAPI32.DLL from the C:\windows\system32 location and paste it into the same MS MAPI folder that you located in Step 2 above (C:\Program Files\Common Files\MSMAPI\1033 or C:\Program Files (x86)\Common Files\Microsoft Shared\MSMAPI\1033).
• Try to send an email from QuickBooks again and check if the error is resolved.

Solution 2- Update Your QuickBooks Desktop Application

To fix the email not working issue in QuickBooks, follow the steps below.

• QuickBooks Desktop uses Microsoft Outlook to send emails from QuickBooks. If you have not installed Microsoft Outlook on your computer, then you will need to install it.
• Once Microsoft Outlook is installed, open QuickBooks and go to the File menu.
• Choose Update QuickBooks from the File menu.
• In the Update QuickBooks window that appears, select the Options tab at the top of the window.
• Under Options, select Mark all and then click Save -> Close.
• In the Update QuickBooks window that appears, select Get Updates -> Install Now.
• When the installation is finished, restart your computer and try sending an email from QuickBooks again.

If you are still experiencing QuickBooks email not working issues, then you may need to update your QuickBooks Desktop application to the latest version. You can do this by going to the Help menu in QuickBooks and choosing Update QuickBooks. Follow the prompts to update QuickBooks to the latest version. Once QuickBooks is up-to-date, try sending an email again.

Solution 3- Setting Up Your QuickBooks Email Preferences 

If you can’t send the mail from the outlook, your settings are probably not up to the mark. To send the mail, you need to set your QuickBooks mail according to your preferences. To do so, follow the below-mentioned steps. 

• First of all, click on the edit option. 
• Now, choose the send forms choice by clicking on the preferences tab. 
• After that, select the QuickBooks email option under my preferences options.  
• Single-click on OK. 
• Once done, again select the preferences option by clicking on the edit tab. 
• Next, you have to choose the outlook mail app and single-click on ok. 
• Thereafter, close your QBs and the running software in the background. 
• Then, you have to restart your system and launch your QBs again. 
• Lastly, you need to try to send the mail again to verify whether the issue is resolved or not. 

Solution 4- Turn Off Admin Settings

Following are the steps to change the admin settings that aren’t needed during sending the mail. Basically, you need to turn off the admin settings.

If QuickBooks email is not working then it might be due to some settings in your computer. You can fix this issue by turning off the admin settings and running QuickBooks as administrator. Follow the steps below:

• Click on the Start button and then type “cmd” in the search bar.
• Right-click on Command Prompt and select “Run as Administrator” from the drop-down menu.
• In the Command Prompt window, type “net user administrator /active: no” and press Enter.
• Close the Command Prompt window and restart your computer.
• Now open QuickBooks and try sending an email. It should work fine now.

Solution 5- Repair QuickBooks Software

As you are struggling with QuickBooks won’t send emails issue, you need to follow the below-mentioned steps & repair your QuickBooks software. 

• First and foremost, locate the start button, type and control panel, and press enter. 
• Single-click on the program option. 
• Now, click on the option Uninstall the program. 
• After that, look for the QBs software, and select it.
• Once done, you have to click on the option repair that is available on the top. 
• Lastly, choose the repair QBs desktop and verify whether this method is useful to fix the error or not. 

Solution 6- Set Your Email Preferences in the Internet Explorer

If you are facing a QuickBooks email not working issue, then you can try setting your email preferences in the Internet Explorer. Here are the steps that you need to follow:

• First of all, open the Internet Explorer on your computer.
• Then, go to the Tools menu and select Internet Options.
• Next, click on the Security tab and select Trusted Sites.
• Now, add https://*.intuit.com in the Add this website to the zone field.
• After that, click on the Add button and then click on the OK button.
• Finally, restart your computer and try sending an email from QuickBooks.

Solution 7- Reinstall Your QuickBooks Using Clean Install Tool 

If you are facing this issue, then you can try reinstalling your QuickBooks using the Clean Install Tool.

The Clean Install Tool is a special utility provided by Intuit (the makers of QuickBooks) that helps repair and resolve various issues with the software. It can also be used to reinstall QuickBooks from scratch.

Here’s a step-by-step guide on how to use the Clean Install Tool to fix the QuickBooks email not working issue:

• Download the QuickBooks Clean Install Tool from the Intuit website.
• Once the download is complete, double-click on the qb_clean_installer.exe file to run it.
• Click on the “I Agree” button to accept the terms and conditions.
• On the next screen, select the type of installation.
• Once the installation is finished, restart your computer.
• Now, try sending an email from QuickBooks to see if the issue has been resolved.

If you are still facing the QuickBooks email not working issue even after following these steps, then we recommend getting in touch with a QuickBooks expert for further assistance. They will be able to help you resolve the issue quickly and efficiently.

Wrapping Up!

QuickBooks Email Not Working issues trigger when you send the mail with incorrect configuration. We have mentioned all the reasons above in this article. You can easily resolve the QuickBooks not sending emails error by following the above-mentioned troubleshooting methods. If you can’t resolve your occurred error, please go for the technical support that is available 24*7.