quickbooks login error

How to fix QuickBooks Login Error Code 9999- A Complete Guide

Quickbooks users have to deal with errors once in a while. This can be tough as all your accounting-related works get ceased because of a single error. In this post, we will discuss the log-in issue in Quickbooks. This issue is known as the Quickbooks Login Error.

Anyway, you don’t have to get all nerve wrecked worrying about this error, we are here to help you. With this article, you will get to know every single detail pertaining to this error. Not just that, you will also be able to figure out different ways to eradicate the Quickbooks login error 9999.

So tighten your seat belt, we have an error to solve.

What are the different reasons behind Quickbooks login error? 

There are a number of factors that can lead to this error. Let’s have a look at them one by one.

  • Your account is being accessed from a different location using the same login credentials.
  • You did not log out properly during the last QBO session.
  • A third-party application like your antivirus or firewall is creating blockade in the working of Quickbooks.
  • There could also be a technical issue with Intuit (the developer of Quickbooks).
  • The cookies, cache, and old browsing history can also cause the login error.

Quickbooks login error in Google chrome 

Quickbooks login error

Most of the users reported Quickbooks unrecoverable Error after login while they were using the google chrome browser. So there should be some reason behind that, right? Well, let’s have a look at the symptoms first.


  • Your page keeps on loading but does not actually show any result.
  • An error message stating that the services are not available pops up on your screen.
  • You are not being able to proceed further from the sign-in screen.
  • A blank or black screen appears after the page is loaded.
  • Quickbooks does not respond after you have logged into your account.
  • Google Chrome does not load the login page of Quickbooks.
  • The Google Chrome browser does not respond on time.


  • This error can be experienced in google chrome if you did not log out properly during the previous session.
  • If someone else into Quickbooks online using the same credit card but on a different computer.
  • You can also face this issue if a firewall or antivirus is blocking the performance of Quickbooks.

Now, that we have a clearer understanding of the reasons and symptoms, it is time for us to understand the various ways to fix the network error during login QuickBooks.

Methods to solve Quickbooks login error

There are multiple ways you can use to fix this error. You have to try out each method one by one till you find the method that applies to your case. Also, store a backup of your important data in order to avoid information loss.

Solution 1: Change your web browser

There are colossal chances that you are facing this error because the web browser you are using has some troubles. So, you can try changing the web browser to login to the Quickbooks online account. In case, you are using Google Chrome, you can change to Mozilla Firefox or Internet Explorer and vice versa.

web browser- QB login error

Solution 2: Use Google Chrome in Incognito mode

network error during login quickbooks

With the help of the Incognito window, you no longer have to worry about external interference. This is because, in incognito mode, the browsing history and the cookies are not saved. This will allow you to surf through easily and in turn login to the Quickbooks page. Let’s see how you can do it.

  • Firstly, launch the Google Chrome browser.
  • Now, in the upper right corner, you will see three dots. It is the customize and control icon.
  • Click on that.
  • Next select New incognito window.
  • You can also use the shortcut Ctrl+Shift+N to do this.
  • A new incognito window will open up.
  • Visit Quickbooks Online and try to log in from here.
Also read, Effective ways to solve the Error 1722 Quickbooks

Solution 3: Clear out browsing history and cache

clear history to solve error 9999

Most, of the time in this error, cookies, cache, and browsing history are the villains. So, all we need to do is to clear them out. Let’s see you can do that.

  • Click on the customize and control icon.
  • Now, select the option of settings.
  • Next, choose the option named clear the history. 
  • A new tab will open up.
  • Tick the boxes you want to clear out.
  • Finally, click on clear data.

Solution 4: Add an additional user in Google Chrome

You can create another user in the Google Chrome browser. This will help in reducing the working hours. Let’s see how you can do this.

additional user error

  • Firstly, launch Chrome Browser and click the Settings tab from the left pane.
  • Select the users section.
  • Simply click on the ‘Add New user’ option.
  • Put in your name, and click the Create button.

After doing this, you will notice that a new user icon will appear on the top left corner. You can switch between both users and try to login into the Quickbooks online account.

Final words!

These were the solutions to this error. We hope that we could help you out in eradicating the Quickbooks login error. If so, do check out other posts on our website. This post is going on top-notch quality and will be very productive for you.

In case, you are still facing issues with error, it is recommended that you communicate with Quickbooks support. The highly competent team will help in kicking out this error for you.