How to Fix Quickbooks Multi-User mode not working?

QuickBooks is software that helps users to manage their accounts and finance. There is a feature in QuickBooks that allows multiple users to collaborate on a single file at the same time. It also helps to enhance collaboration and productivity and its name is ‘QuickBooks multi-user mode error’. But sometimes users face some problems with technical glitches when switching from single-user to multi-user mode. So, in this article, we discuss ‘how to fix QuickBooks Multi-user Mode stops’.

When QuickBooks Multi-user not working then you may receive an error message “QBDBMgrN was not running on this computer”. Due to this error user may not be able to make use of the multi-user mode again and this issue may slow down your productivity.

QuickBooks Multi-User Mode Stops Error

If the user doesn’t want to face the QuickBooks Multi-User Mode Error then each user must have the QuickBooks license on the workstation. This error will not allow users to access the company files in multi-user mode. When the user tries to launch a company file that is stored on the server then this QuickBooks Multi-User Mode error will occur. So, that the user has to continue to work on single-user mode.

Causes of QuickBooks Multi-User Mode Stops Error

  • When QuickBooks may not be installed on the server.
  • When the configured hosting setting is inappropriate.
  • The anti-virus or software firewall may disturb communication between user computers.
  • Corrupted and damaged files of .ND files.
  • The server of QuickBooksDBXX is not started.
  • QuickBooks database server manager not installed on your server. 
  • When the Window file was not set correctly.
  • To open QuickBooks company files, the database server doesn’t have permission. 

Troubleshoot QuickBooks Multi-User Mode not Working Error

There are some easy steps to resolve the ‘QuickBooks multi-user mode not working error’ and follow all the steps correctly:- 

Method 1- QuickBooks File Doctor Install and Run 

QuickBooks multi-user mode stops : QuickBooks File Doctor


  • Go to the official site of Intuit and download QuickBooks File Doctor.
  • After that, Run the QB file Doctor Tool and check if the problem has been resolved or not.

Method 2- Use QuickBooks Database Server Manager

QuickBooks multi-user mode not working : QuickBooks Database Server Manager

  • Click on the Start button then go to the QuickBooks Database Server Manager.
  • Locate the folder locations and if you are unable to locate then use Browser where company files are stored. 
  • Click on the scan button.
  • These steps will fix the permission of the firewall. And check if the QuickBooks multi-user mode not working issue has been solved.
Also Read- Different QuickBooks Update Error Codes & Solutions

Method 3- Verify the Host Mode

QuickBooks multi-user not working : Verify the Host Mode

  • Firstly, go to the QuickBooks File menu and then click on Utilities.
  • Now, find Host Multi-User Access and click on it.
  • Then, to enable single-user mode try to do disable hosting.
  • Check if the hosting mode turns off from all the computers.
  • Verify that now Multi-user mode not working error resolved or not.

Method 4- Ensure that QuickBooks Services are Running or not

QuickBooks multi-user mode error : Ensure that QuickBooks Services are Running or not

To use the Single-user mode to multi-user mode, check the server of QuickBooksDBYY and QBCFMonitorService is running on the system.

  •  Go to the Window Search Bar and type service.msc. 
  • Verify that QuickBooksDBXX service is in the service list or not. If the service is unavailable then suggest you follow the below steps-
  •  Make sure that Database Server Manager is installed on the server if you use it. Install the QuickBooks Desktop(different years) and different install different corresponding Database Server Manager.
  • Ensure that hosting will be enabled on the server if the complete program is set on the system.
  • Click on the QuickBooksDBXX service and it occurs Automatic in the startup type on the device. Now, the service started can be running.
  • Choose to restart the QuickBooksDBXX service after failing several times under the Recovery tab.
  • Follow all the 1-4 steps again for QBCFMonitorService.

Method 5- QuickBooks Able to Send Data

Follow the below-mentioned steps to fix the Multi-User mode:-

Step 1- Change Firewall And Anti-Virus Setting

QuickBooks multi-user not working : firewall and anti-virus setting

  • Go to the control panel and find the Window Firewall option then click on it. 
  • Now, click on the prompt to accept ‘an app through windows firewall option’.
  • Click on the change setting and also on the checkbox under the public list. 
  • Then, click pon public for application.
  • At last, try to run QuickBooks Multi-user mode.
Step 2- Check Path and Make Sure that QuickBooks can Communicate with Server

QuickBooks multi-user mode not working : QuickBooks can Communicate with Server


  • Press Window+R together to open Run and then type Ping[servername].
  • To reach the shared folder in the server use UNC (Universal Naming Convention).
Step 3- Go to the Company File by Following UNC Path.

QuickBooks multi-user mode error : Company File by Following UNC Path.


Step 4- Create a New Folder of the Company File.

QuickBooks multi-user not working : New Folder of the Company File


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Method 6- Rename .QBW.TLG and .QBW.ND file

QuickBooks multi-user mode not working : Rename .QBW.TLG and .QBW.ND file

  • Firstly, open the QuickBooks desktop company file.
  • Now, press the F2 button.
  • On your computer screen the product info. will open and see the location of the company file. 
  • You will locate the .TLG and .QBW.ND file in the same folder.
  • Now, rename theta files.

Method 7- In the Window Host file Add Server 

QuickBooks multi-user not working : Window Host file Add Server

  • Firstly, use the notepad and access the Window Hosts File.
  • Now, you will find the host file at (C:\Windows\System32\Drivers\Etc\).
  • Open your notepad as admin.
  • Type in the server’s IP address.
  • Use the tab key and then enter the server name.
  • Now, tap on the save option. And exit from there.

Method 8- From Workstation Ping the Server

QuickBooks multi-user mode error : Workstation Ping the Server

  • Firstly, open the Start button and the workstation occurs the error.
  • Now, open the Network and Sharing Center.
  • Click on the Change Advanced Sharing. And turn on the network discovery and files.
  • Now, get the name of the server.
  • Then, type CMD in the Run window and tap on Enter.
  • In the CMD window type ipconfig/all and hit Enter button.
  • Now, you will see a severe name next to a hostname.
  • Note down the hostname somewhere.
  • Now, move to the workstation to test the server.
  • Click on the start button and open the run command window.
  • In the Run window type CMD.
  • At last, type ‘ping_[yourservername]’ and enter. Then type server name without brackets.

Method 9- Default Setting Configuring

  • Open your QuickBooks and click on the files tab.
  • Now, click on the Utilities and also on host multi-user access.
  • With the company files add the desired number of users.
  • If the multi-user mode is already enabled then click on cancel, then it will ask for disabling it.
  • At last, you have to create new credentials for different users and complete the setup.

Method 10- Reinstall QuickBooks 

QuickBooks multi-user mode stops : reinstall QuickBooks

  • Go to the start button and then move to the control panel. 
  • From program and features search for the QuickBooks.
  • Click on QuickBooks and uninstall the process.
  • After that, go to the intuit official website and download the Required version of Quickbooks.
  • To switch into it click the Multi-user mode hosting.
Also read : Permanent Fixation Methods QuickBooks Error 3371 

Method 11- Switch to Multi-User Hosting 

QuickBooks multi-user mode stops : switch to multi user host

  • Firstly, launch QuickBooks and update the Company file with the latest version.
  • Go to the File menu and then to the Utilities tab.
  • Select the host multi-user access option.
  • Follow the previously hosted multi-user setup.

Winding up!

In this article, we discuss how to fix ‘QuickBooks Multi-User not Working Error’. I hope this article will be helpful for you and follow all the steps correctly to resolve this QB Error. If you have some other issues then visit our other posts also.